Last updated: 30 September 2026
Parties
Provider: İlyada Exclusive Spa, 2. Küme Mevkii, 2. Küme Evler No:124/1, 50580 Çavuşin, Avanos / Nevşehir, Türkiye. Phone: +90 543 303 71 01. Email: info@ilyadaexclusivespa.com.
Consumer: The person whose name, contact details and booking information appear in the reservation form. The consumer confirms that the information shown before payment is accurate.
Subject of the agreement
This agreement governs the parties' rights and obligations concerning the traditional Turkish hammam or spa service selected online for a specified date, time and party size, and the online collection of either full payment or a 25% deposit.
Main characteristics of the service
The service name, duration, inclusions, number of guests, date, time, total price and payment option appear in the booking summary before payment. The Turkish bath experience lasts approximately 60 minutes and includes sauna, exfoliation, foam treatment and relaxation. Optional treatments not included in the selected package are charged separately and never added without express agreement.
Price and payment
Prices are stated in euros and represent the tax-inclusive total shown in the booking summary. Payments are processed through iyzico. If the 25% deposit option is selected, the outstanding balance is payable at the spa by card or cash. A booking code is issued after successful payment.
Performance and transport
The service is provided at İlyada Exclusive Spa on the date and time in the confirmation. Where hotel pickup and return are stated as included, the consumer must provide an accurate hotel or full address in time for planning. The provider is not responsible for delays caused by incomplete or late pickup information.
Withdrawal rights and exceptions
The consumer may exercise any statutory withdrawal right for distance service contracts in writing or through a durable medium such as email. Legal exceptions may apply where performance begins before the withdrawal period ends with the consumer's express request and consent, or where a service is reserved for a specific date or period.
İlyada's additional free-cancellation promise up to 24 hours before the start time is described in the Cancellation & Refund Policy. Mandatory consumer rights remain unaffected.
Responsibilities of the parties
The provider will deliver the service with reasonable care, appropriate hygiene and the advertised core characteristics. The consumer must provide accurate details, arrive on time, disclose relevant health or safety information before treatment and follow facility rules.
Electronic records and acceptance
The booking summary, payment result, electronic acceptance record and transaction references may be retained for dispute resolution and legal compliance. Ticking the acceptance box during payment records that the consumer had an opportunity to read and accept the pre-contract information and this agreement electronically.
Dispute resolution
This agreement is governed by the laws of the Republic of Türkiye. Consumers may apply to the competent Consumer Arbitration Committee within the applicable monetary limits or to the Consumer Courts where appropriate. Mandatory mediation and other statutory remedies remain available.
Contact
Contact us for requests, notices or questions about this document.